FAQ

WHEN WILL MY ORDER ARRIVE?

Please allow up to 5 additional business days on top of delivery times for order processing and verification and 5-10 business days (depending on your shipping destination) for delivery.

Any orders placed on the weekends or holidays will be processed on the next business day.

Please visit our Shipping Page for additional information for estimated delivery times.

 

I JUST PLACED AN ORDER, CAN I CANCEL IT?

Unfortunately once an order is submitted, changes can not be made. Please carefully review your order and read/agree to our Terms prior to completing your purchase.

 

I EMAILED CUSTOMER SERVICE, HOW LONG WILL IT TAKE THEM TO RESPOND?

Our customer service team aims to respond to your concern as quickly possible. Please allow 24-48 hours for a representative to contact you.

During releases, please anticipate a slightly longer response time. To avoid any confusion and added volume, please refrain from sending multiple emails regarding your request.

 

I PLACED MORE THAN ONE ORDER. CAN YOU COMBINE THEM TO ELIMINATE MULTIPLE SHIPPING COSTS?

Unfortunately, we do not merge orders. Multiple orders will be shipped separately.

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept ApplePay, GooglePay, Visa, MasterCard and American Express credit cards. 

 

I TRIED TO PLACE AN ORDER AND MY CREDIT CARD DECLINED OR GAVE ME AN ERROR.

Please contact your financial institution or credit card company for further assistance as this error cannot be resolved on our end.

WHY DO MY BILLING AND SHIPPING ADDRESS HAVE TO MATCH?

We require that your billing and shipping address match as an additional step to prevent credit card fraud.

 

AM I RESPONSIBLE FOR THE TAXES AND DUTIES ADDED TO MY ORDER?

That is correct. We are not responsible for any import/customs and/or duties & taxes applied to your order.